Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how altoge ("we", "us", "our", "Platform") collects, uses, stores, protects, and discloses personal information from users ("you", "your", "User", "Player") of our online gaming platform accessible at https://altoge.cam. This Policy applies to all individuals who access or use altoge services, including sports betting, casino games, live dealer entertainment, lottery products, and related gaming services.

At altoge, we recognize that privacy and data security are fundamental rights and critical concerns for our Indonesian player community. We are committed to maintaining the highest standards of data protection and transparent information practices. This Policy explains your privacy rights, our data handling obligations, and the measures we implement to safeguard your personal information against unauthorized access, misuse, or disclosure.

By creating an account on altoge, accessing our website, or using any of our services, you acknowledge that you have read, understood, and consent to the data collection and processing practices described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately discontinue use of altoge services and refrain from providing personal information to our platform.

2. Information We Collect

altoge collects various categories of personal information necessary to operate our gaming platform, comply with legal obligations, prevent fraud, and deliver quality service. The information we collect falls into the following categories:

2.1 Account Registration Information

When you create an altoge account, we collect identifying information including:

• Full legal name as it appears on government-issued identification
• Date of birth to verify age eligibility (21+ requirement)
• Residential address including city, province, and postal code
• Email address for account communications and notifications
• Mobile telephone number for account security and customer support
• Username and encrypted password credentials
• Preferred currency and language settings

2.2 Identity Verification Documents (KYC)

To comply with Know Your Customer regulations and prevent fraudulent activity, we collect verification documents including:

• Government-issued photo identification (Indonesian KTP, passport, or driving license)
• Proof of address documents (utility bills, bank statements, or government correspondence dated within 3 months)
• Selfie photographs holding identification documents for biometric verification
• Additional documentation may be requested for large transactions or unusual account activity

2.3 Financial and Transaction Information

We collect financial data necessary to process deposits, withdrawals, and gaming transactions:

• Bank account details including account holder name, bank name, account number, and branch information
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions
• Deposit and withdrawal transaction history including amounts, dates, and payment methods
• Betting history including wagers placed, games played, stakes, winnings, and losses
• Bonus claims, promotional participation, and reward redemptions

2.4 Technical and Usage Information

We automatically collect technical data when you access altoge services:

• IP address and approximate geographic location based on IP geolocation
• Device information including device type, operating system, browser type, and version
• Session data including login times, session duration, and pages visited
• Cookies and similar tracking technologies (see Section 8 for detailed cookie information)
• Clickstream data, navigation patterns, and user interface interactions

2.5 Communications and Customer Support

We maintain records of your interactions with altoge customer service:

• Live chat transcripts and email correspondence with support agents
• Phone call recordings for quality assurance and dispute resolution (with your consent)
• Feedback submissions, complaints, and dispute documentation
• Marketing preference selections and consent records

3. How We Use Your Information

altoge processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account
• Processing deposits, withdrawals, and financial transactions
• Enabling access to sports betting, casino games, and other gaming products
• Calculating winnings, losses, and account balances
• Administering bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries

3.2 Legal Compliance and Security

• Verifying your age and identity to ensure 21+ compliance
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks
• Detecting and preventing fraud, money laundering, and unauthorized access
• Investigating suspicious activity, collusion, and terms violations
• Complying with legal obligations, court orders, and regulatory requirements
• Maintaining responsible gaming controls including self-exclusion and deposit limits

3.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website functionality and user experience
• Identifying popular games, betting patterns, and player preferences
• Optimizing platform performance, loading speeds, and mobile responsiveness
• Conducting market research and demographic analysis
• Testing new features, games, and promotional offers

3.4 Marketing and Communications

With your explicit consent, we may use your information to:

• Send promotional emails about new games, bonuses, and special offers
• Deliver personalized betting suggestions based on your gaming preferences
• Provide account updates, transaction confirmations, and security alerts
• Send responsible gaming reminders and self-assessment prompts

You may opt out of marketing communications at any time through your account settings or by contacting customer support.

4. Information Sharing and Disclosure

altoge does not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to support platform operations, including:

• Payment processors for deposit and withdrawal transactions (Indonesian banks and e-wallet providers)
• Identity verification services for KYC compliance
• Game providers who supply slots, live dealer tables, and specialty games
• Cloud hosting and data storage providers
• Customer support software and communication platforms
• Fraud detection and security monitoring services

All service providers are contractually bound to protect your information and use it only for specified purposes on our behalf.

4.2 Legal Requirements and Law Enforcement

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Cooperate with law enforcement investigations
• Enforce our Terms and Conditions or investigate violations
• Protect the rights, property, or safety of altoge, our users, or the public
• Respond to regulatory inquiries or licensing authority requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to this Privacy Policy's protections.

5. Data Security Measures

altoge implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Despite these measures, no electronic transmission or storage system is completely secure. While we strive to protect your information using industry best practices, we cannot guarantee absolute security and you acknowledge accepting this inherent risk when using online services.

6. Data Retention Periods

altoge retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Active Accounts: Personal information is retained for the duration of your active account plus applicable legal retention periods.
• Closed Accounts: Following account closure, we retain transaction records, KYC documents, and betting history for 7 years to comply with financial regulations and anti-money laundering requirements.
• Marketing Communications: Contact information is retained until you withdraw consent or request deletion, after which it is removed from marketing databases within 30 days.
• Security Logs: Technical logs and security records are retained for 12-24 months for fraud prevention and incident investigation purposes.

7. Your Privacy Rights

Indonesian residents and altoge users maintain the following privacy rights regarding their personal information:

Right to Access

You may request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your verified request.

Right to Correction

You may update or correct inaccurate personal information through your account settings or by contacting customer support. We will verify your identity before processing correction requests.

Right to Deletion

You may request deletion of your personal information, subject to legal retention requirements. Note that certain information must be retained for regulatory compliance, financial auditing, and fraud prevention even after account closure.

Right to Restrict Processing

You may request limitation on how we use your personal information, such as opting out of marketing communications while maintaining an active gaming account.

Right to Object

You may object to processing of your personal information for direct marketing purposes or based on legitimate interests, in which case we will cease such processing unless overriding legal grounds apply.

Right to Data Portability

You may request transfer of your personal information to another service provider in a machine-readable format where technically feasible.

To exercise any of these rights, contact our data protection team at [email protected] with a clear description of your request. We will respond within 30 days and may require identity verification to protect against unauthorized requests.

8. Cookies and Tracking Technologies

altoge uses cookies and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that help our platform recognize you and remember preferences across sessions.

We use the following types of cookies:

• Essential Cookies: Required for core platform functionality including login authentication, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with altoge and identify areas for improvement.
• Functional Cookies: Remember your preferences such as language selection, currency display, and bet slip settings.
• Marketing Cookies: Track your browsing activity to deliver relevant promotional offers and measure campaign effectiveness (with your consent).

You can control cookie settings through your browser preferences. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features.

9. International Data Transfers

altoge operates internationally and may transfer your personal information to servers located outside Indonesia. When we transfer data internationally, we ensure adequate protections through:

• Standard contractual clauses approved by data protection authorities
• Data processing agreements with service providers requiring equivalent protection standards
• Technical safeguards including encryption during transmission and storage

10. Children's Privacy

altoge services are strictly intended for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21. If we discover that a minor has created an account or provided personal information, we will immediately close the account, delete all associated information, and refund any remaining balance to the payment source.

Parents or guardians who believe their child has accessed altoge should contact us immediately at [email protected].

11. Changes to This Privacy Policy

altoge may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered address or prominent notice on our platform at least 30 days before taking effect.

Your continued use of altoge services following Privacy Policy updates constitutes acceptance of the revised terms. We encourage you to review this Policy regularly to stay informed about how we protect your information.

12. Contact Information and Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry
• Response Time: We aim to respond to all privacy inquiries within 5 business days

For specific data protection concerns or to exercise your privacy rights, you may request to speak with our Data Protection Officer who oversees compliance with privacy regulations and investigates data-related complaints.